Return Policy

Order Cancellation

We accept order cancellations before the product has been shipped or manufactured. If the order is canceled, a full refund will be issued. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days after receiving the product.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging. A receipt or proof of purchase is required for all returns. Please do not return the item to the manufacturer.

Customers are only charged once for shipping costs (this also includes returns); no restocking fee will be charged for returning a product.

Refunds (if applicable)

Once we receive and inspect your return, we will send you a confirmation email. We will also notify you whether your refund has been approved or rejected. If approved, your refund will be processed, and the amount will automatically be credited to your credit card or original payment method within a few days.

Late or Missing Refunds (if applicable)

If you have not yet received your refund, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at service@qwerusas.com.

Return Address

Please contact our customer service team at service@qwerusas.com to obtain the return address.

If the return is caused by the consumer, the consumer will be responsible for the shipping costs. The specific fee depends on the courier service selected.

If the products are damaged or incorrect due to our error, the consumer will not be required to pay the return shipping costs.

The actual time for refunds to be credited to your account is usually 3–7 business days, depending on specific circumstances.