Shipping Policy

When Can I Expect to Receive My Order?

All orders are shipped from our warehouse within 5 business days after the order is placed. Delivery typically takes 10–20 business days after the shipping date, depending on carrier availability and destination. We apologize for any potential delivery delays that may occur if the shipment requires customs clearance or inspection, or due to carrier delays.

How Can I Track My Order?

A tracking number will be sent to your confirmation email once your order has been shipped. You can use this number to track your order at 17TRACK.

What Are the Shipping Costs?

We charge a flat shipping fee of $2.99 USD for all worldwide destinations.

Which Countries Do You Ship To?

We currently ship worldwide. However, if your country is not supported by our logistics network, we will notify you immediately and make the necessary changes to your order. For more information about destination countries, please contact us at service@qwerusals.com.

How Can I Change My Shipping Address?

Address changes are possible until 11:00 PM (PDT, GMT-7) on the same day the order is placed. You may contact us at service@qwerusals.com to request such changes.

Can I Have My Order Delivered to an Address Different from My Billing Address?

Yes, this is possible.

How Will My Order Be Shipped?

Orders are shipped on business days only, excluding holidays. Orders placed on Saturday or Sunday will be shipped the following Monday.

Some products will be shipped directly from our domestic warehouses, while the remaining items will be manufactured and shipped directly from our own factories in the United States, Canada, and Australia.